Question 1

Can MobTrack24 support a large fleet with several hundred or thousands of vehicles?

Accepted Answer

Yes. MobTrack24 is used by small companies with only 2–3 vehicles, as well as large business systems with thousands of vehicles. The system is suitable for companies that are just starting with GPS vehicle tracking, as well as for organizations with complex fleet management processes.

Question 2

Is MobTrack24 a good choice if my company has only a few vehicles?

Accepted Answer

Yes. MobTrack24 is used by small companies with only 2–3 vehicles, as well as large business systems with thousands of vehicles. The system is suitable for companies that are just starting with GPS vehicle tracking, as well as for organizations with complex fleet management processes.

Question 3

How long has the MobTrack24 system been in development?

Accepted Answer

MobTrack24 has been continuously developed for more than 18 years. During that time, the system has been improved through work with a large number of users in transport, logistics, distribution, the public sector, energy, and other industries. As a result, MobTrack24 today combines stability, a rich set of features, and a modern user interface.

Question 4

What is MobTrack24 GPS fleet management?

Accepted Answer

MobTrack24 GPS fleet management is a software solution that enables real-time vehicle tracking, cost control, vehicle usage analysis, fuel monitoring, reporting, and better organization of fleet operations. The system helps companies maintain a clear overview of their vehicles, drivers, routes, costs, and day-to-day operations.

Question 5

Who is behind the MobTrack24 GPS vehicle tracking system?

Accepted Answer

MobTrack24 is backed by Mobile Solutions and MapSoft, which together form a unified team with extensive experience in developing and implementing GIS, IT, telematics, and logistics solutions. Mobile Solutions develops the MobTrack24 platform for telematics, logistics, fleet management, and modern digital solutions, while MapSoft brings more than 25 years of experience in GIS and IT project development. With a strong sales and service network in Serbia and Montenegro and an operational presence through clients across 9 countries, MobTrack24 has earned the trust of more than 700 companies.

Question 6

Is the MobTrack24 application easy to use?

Accepted Answer

Yes. MobTrack24 has a modern, clear user interface designed for the day-to-day work of dispatchers, fleet managers, administrators, and other users. Although the system supports a wide range of advanced features, core activities such as vehicle tracking, map viewing, report analysis, and receiving alerts are simple to use.

Question 7

Is MobTrack24 a cloud solution?

Accepted Answer

Yes. MobTrack24 GPS fleet management is a SaaS cloud solution accessed over the internet, without the need for complex local software installation on the client’s side. Companies of different sizes use the same unified software platform, while features are activated through service packages based on each client’s needs.

Question 8

Is MobTrack24 an open system that can be connected with other software?

Accepted Answer

Yes. From its earliest versions, MobTrack24 has been developed as an open system, with capabilities for connecting to other information systems. Since 2008, MobTrack24 has supported integrations with external platforms, and today it enables integration with almost all key functionalities used within the application. The system has already been integrated with leading ERP solutions such as SAP, Microsoft, Odoo, and Pantheon, as well as with dynamic routing systems, logistics integrators, transport exchanges, cargo providers, fuel suppliers, and major retail chains. This means that MobTrack24 is not a closed solution, but a platform that can connect GPS data, routes, fuel, deliveries, and business processes into a single digital flow.

Question 9

Is MobTrack24 a plug-and-play SaaS solution?

Accepted Answer

Yes. MobTrack24 is a typical plug-and-play SaaS solution for GPS fleet management. Once the GPS device and required equipment are installed in the vehicle, the system is immediately available through the cloud application. This enables fast implementation, easy use, and regular system improvements without creating additional workload for the client.

Question 10

Is the agreement for MobTrack24 services secure and clearly defined?

Accepted Answer

Yes. The use of MobTrack24 products and services is governed by an agreement that clearly defines rights, obligations, support levels, the way the service is provided, and other important matters required for secure cooperation. The agreements are prepared in accordance with applicable regulations in the European Union, Serbia, and Montenegro, depending on the market where the service is provided. In addition to service support levels, the agreements also cover confidentiality, trade secrets, professional conduct, ethical principles, and other elements that give the client confidence that the service is delivered in a serious, structured, and professional manner.

Question 11

Does MobTrack24 GPS fleet management include SLA support?

Accepted Answer

Yes. For MobTrack24 GPS fleet management, the level of service support is clearly defined in the agreement with the client. Standard SLA terms include response times, the method for submitting requests, priority levels, and procedures in case intervention is needed, giving users confidence that the service is delivered within clearly defined parameters. For clients with specific operational, security, or regulatory requirements, additional SLA terms can also be agreed, tailored to the nature of their business and the criticality of the system.

Question 12

Does MobTrack24 use artificial intelligence?

Accepted Answer

Yes. MobTrack24 uses artificial intelligence across several parts of the ecosystem — for customer support, data analysis, route optimization, warehouse management, field workforce organization, software development, and integrations. AI does not replace the expert team or the client’s business rules. Instead, it helps make better use of data, speed up processes, and support easier decision-making.

Question 13

Can MobTrack24 be installed on our own infrastructure?

Accepted Answer

In its standard model, MobTrack24 is used as a cloud solution, which enables fast implementation, regular maintenance, and continuous system development. In special cases, for clients with specific security or regulatory requirements — such as security companies, banks, or government institutions — deployment on the client’s own infrastructure can be considered.

Question 14

Does support end with the ticket?

Accepted Answer

No. The ticket is the starting point and the central record, but the request is resolved through direct communication with the MobTrack24 team. Activities related to the specific open request are recorded on the ticket, so the user, management, and the MobTrack24 team have an overview of the communication history, status, and resolution process. The AI chatbot is an additional form of support outside the ticket system and helps users quickly find answers from documentation, manuals, and the knowledge base.

Question 15

How does AI help users through MobTrack24 support?

Accepted Answer

MobTrack24 support includes an AI chatbot trained on MobTrack24 documentation, user manuals, the Q&A knowledge base, ticket responses, and other relevant materials. The chatbot helps users find answers to common questions, operating instructions, and feature explanations more quickly. For more complex requests, the expert MobTrack24 team remains available through the HelpDesk and direct support channels.

Question 16

How does MobTrack24 GPS fleet management fit into the wider MobTrack24 ecosystem?

Accepted Answer

MobTrack24 GPS fleet management is the first MobTrack24 product, with development beginning back in 2006. Over nearly two decades of development, implementation, and work with users, the system has grown into a premium solution in its class, proven in practice by companies of different sizes — from small businesses with a few vehicles to the largest enterprise systems in the region. The quality of the solution was also recognized with the Brand Leader Award for the best fleet management solution in Southeast Europe, presented at the “Transport and Logistics of Southeast Europe and the Danube Region — TIL 2016” conference.  Building on the experience gained through the development and implementation of fleet management systems, Mobile Solutions and MapSoft have also developed the other products within the MobTrack24 ecosystem — dynamic routing, territory and route design, warehouse management, workforce management, and business system development and integration. All products are developed with the same level of care and commitment. However, MobTrack24 GPS fleet management remains the most mature and most widely used product in the ecosystem, while the other solutions expand the possibilities for companies that want broader digitalization of transport, logistics, and operational processes.

Question 17

How is the data my company uses in the MobTrack24 system protected?

Accepted Answer

User data in the MobTrack24 system is treated as confidential and protected in accordance with the agreement and applicable data protection regulations. Depending on the market, the contractual framework also includes rules related to GDPR, as well as personal data protection laws in Serbia and Montenegro. This means that data processing, confidentiality, trade secrets, and responsibilities are clearly defined, giving the client confidence that their business data and system-related data are handled in a controlled and professional manner.

Question 18

How do I know within what timeframe I can expect support for MobTrack24 services?

Accepted Answer

For all MobTrack24 products and services, Mobile Solutions defines the level of service support contractually through an SLA — Service Level Agreement. The SLA is an integral part of the agreement signed with the client and clearly defines response deadlines, response times, how requests are submitted, and how issues are handled. This gives the client a clear understanding in advance of what to expect and ensures that support is provided within clearly defined timeframes.

Question 19

What kind of technical support do I receive as a MobTrack24 user?

Accepted Answer

MobTrack24 technical support is available to users of all systems within the MobTrack24 ecosystem. The team supports users through implementation, training, and continuous assistance. Support is based on more than 18 years of experience working with users, supported by modern HelpDesk and communication tools, as well as an AI chatbot trained on MobTrack24 documentation, user manuals, the Q&A knowledge base, and other relevant materials.

Question 20

Why does a support request first need to be opened as a ticket?

Accepted Answer

A support request starts with a ticket because the ticket provides a clear record, communication history, and status tracking for the request. A ticket is not just an administrative form; it is the central place where the user’s issue, question, or request is recorded. After that, support is provided by the expert MobTrack24 team through direct communication channels — phone, email, video call, remote access, or meeting.

Fleet Management

Route Optimization

Territory Planning

Warehouse Management

Workforce Management

Development & Integrations

Construction

Public Sector

Field Services

Food & Beverage

Oil & Gas

Passenger Transit

Delivery & E-commerce

Agriculture

Transport & Logistics

Utilities & Telecom

Waste Management

Blog

Help Center

Integrations

ROI Calculation

Service Packages

Featured Clients

Leadership

About Us

Contact Us

Partners

Integrated Solutions

Fleet Management

Route Optimization

Territory Design

Warehouse Management

Workforce Management

Development & Integrations

Fleet Management

Core Features

Route Optimization

Core Features

Territory Design

Core Features

Warehouse Management

Core Features

Workforce Management

Core Features

Development & Integrations

Core Features

Driving Logistics Innovation Since 2004

18+

700+

9

Trusted by Brands

Contact Us

Request a Consultation